Problem
Authors of Boston’s backlog of custom integrations had become a bottleneck for growth. Each new customer had unique requirements, and the sales team risked losing deals if integrations couldn’t be delivered quickly. Building integrations from scratch was expensive, difficult to maintain, and pulled engineering away from critical product work. Traditional iPaaS solutions—like MuleSoft or Boomi—were too heavyweight and not sufficiently developer-friendly, while spinning up an entire dedicated integration team was cost-prohibitive.