By leveraging Laminar's integration platform, Million Deliveries reduced their client onboarding time by 70% and replaced the need for a large engineering team, facilitating faster and more efficient customer engagement.

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Challenge

Million Deliveries, a rapidly growing logistics and transportation company, faced significant challenges with technology integrations. The integrations they needed to build exceeded the existing capacity of the tech team. They either needed to expand the tech team or look for an external solution.

Logistics companies need custom integrations to automate business processes like creating shipments and updating package statuses between TMS/WMS software systems that were previously done manually. Nowadays the most efficient logistics companies use integrations to maximize their operational capabilities.

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Solution

Million Deliveries integrated their systems with their customers' TMS using Laminar without needing a dedicated engineering team. They leveraged Laminar's AI and workflow builder, allowing them to create shipments and update statuses for packages across both systems seamlessly.

For new customers Million Deliveries can now rely on Laminar's platform for building and maintaining integrations.

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Results

Laminar transformed Million Deliveries’ approach to technology and integration. The company saw significant improvements in the new user experience, crucial for a service-based company that needs to react rapidly.

Financially, Million Deliveries significantly reduced costs. An engineering team that would cost anywhere from a quarter million to a million dollars annually was replaced by Laminar.

The integration process reinforced Million Deliveries' mission to support their customers with the best possible service. As the company continues to grow and onboard more customers, they are excited to repeat this successful process, confident in their ability to handle integrations smoothly and effectively.

Overall, Laminar's custom integration capabilities provided Million Deliveries with a competitive edge, enabling them to leverage technology to its fullest potential.